Cuban Cigars - FAQ on online orders - Cigar Smoker - Finest cuban havana cigars from La Casa del habano, Hamburg.
FAQ on Online Orders
Frequent questions about your online cigar order
LCDH Hamburg - first class service included
Who stands behind La Casa del Habano Hamburg?
La Casa del Habano Hamburg is probably the biggest Mail Order Casa del Habano
webstore on the internet and located in the very north of Germany! Mitchell
Orchant and Christopher Wolters are operating the brick-and-mortar Casa del
Habano and the online cigar webstore with all of their experience gained over
the last 20 years of trading Cuban cigars. The excellent reputation of the two
heads behind the name makes us not only very proud but keeps us going and
enhancing our service day by day without ever stopping. More on Mitch and Chris
you find here
How do you ensure the quality of my cigars when you ship them?
We carefully select any box we buy in and thus guarantee the highest quality
standard of our Havana cigars. The Cuban cigars we offer in the LCDH shop in
Hamburg and in our online cigar store are supplied by the official importer of
Havana cigars in Germany, Fifth Avenue Products Trading. The supply chain is of
the highest standard possible as all cigars are kept under strict supervision of
our specialized staff at any time. The storage in our Hamburg Humidor is under
constant control of Christopher Wolters and the team. When packing cigars for
any order be it from our local German customers or from our overseas clients our
staff follows strict rules which we have set up over the years to ensure the
cigars reach our customers in no other condition than perfect.
What about Fakes – do I need to worry about this issue?
Our cigars are supplied by the official distributor of Havana cigars in Germany,
Fifth Avenue Products Trading. As part of the Cuban franchise chain la Casa del
Habano we receive first class service from both sides, Fifth Avenue and Habanos
S.A., Cuba. These close business relationship and the authorization of LCDH
given to us by the Cuban state monopole for Havana cigars Habanos S.A. guarantee
the origin of any cigar we sell. Finally our director of sales, Christopher
Wolters, who started his cigar business career when launching the Partagas
Especialidad 1996 Salomones vouches the authenticity of our Havana cigars.
Trading Havana cigars online is based on the relationship and the trust between
our clients and us as vendor. We know that and that is what makes us believe in
what we do!
I only like Maduro wrappers, how can I be sure the cigars will be the
The staff at La Casa del Habano Hamburg is used to select wrapper colours by
customer specification. Some clients prefer light, others dark or Maduro Havana
cigars and we do our best to match any requests when mentioned besides the
order. We believe there is not too much difference between lighter and darker
cigars of the same brand but are aware of the fact that some of our customers
are used to their individual wrapper colour. From our stocks we will be able to
select about every colour – just let us know and we do whatever is possible.
I'm new to the Havana cigar smoking world - where do I start?
Orchant & Wolters of La Casa del Habano Hamburg has given introductions to the
novice cigar smoker to many hundreds of beginners within the last decade. You
may want to try one of the various cigar samplers we have created for this
purpose. Even when you place the cigar order online and you need to fill your
humidor via the Internet there is still an experienced cigar expert at our end
to help and assist. You should not regret your first steps into the Habanos
Universe – so don’t hold back and send us your questions. Browse through the
wide range of samplers in our online store as by doing so you will be able to
test smoke a full range of Havana cigars without having the necessity of
spending a fortune.
I want to try a different vitola, but don't want to buy a whole box -
what do I do?
Many cigar lovers from all over the world like to try and test smoke as many
Havana cigars as possible. We understand that and this is why we offer almost
every Cuban cigar as singles in the online store. Fill your personal humidor
with what you like to try first – it safes you some money and makes it easy for
you. You will find your Havana cigar as single smokes inside the webshop – just
browse and enjoy the selection. Of course any order on single cigars will be
handled with the same care and attention as every order we receive!
What forms of payment do you accept?
La Casa del Habano Hamburg accepts all major credit cards such as Mastercard,
Visa, American Express as well as wire transfers to our German bank account.
Is it safe to use my credit card online?
Not one of our customers has ever
reported fraudulent use of a credit or debit card as a result of purchases made
with us. We process our orders via safe SSL lines which encrypts all your
personal information including credit/debit card number, name and address. The
encryption process takes the characters you enter and converts them into bits of
code that are then securely transmitted over the internet. But, in case you wish
to order your cigars by fax please contact us and we will be happy to arrange
that for you. Data Security Compliance Statement
Casa del Habano Hamburg.com products and services meet the physical and
technical standards, and provide all necessary controls for our customers to
maintain their administrative security compliance standards. Specifically, La
Casa del Habano Hamburg agrees to: Implement administrative, physical, and
technical safeguards that reasonably and appropriately protect the
confidentiality, integrity, and availability of the electronic protected
financial information that it creates, receives, maintains, or transmits on
behalf of our customers. In summary, La Casa del Habano Hamburg has
implemented reasonable and appropriate safeguards to protect our customers
financial and business information. Furthermore,La Casa del Habano Hamburg
agrees to report to our customers any security incident of which it becomes
aware, and will authorize the termination of any customer contract in the case
of any material breach of this compliance statement.
How do I know that my details will be kept private?
La Casa del Habano Hamburg is a company based in Germany with partner offices in
London/UK. Any credit card and address information you provide we only use to
process your order. La Casa del Habano Hamburg – represented by Orchant &
Wolters does not sell trade, rent or share your personal data to others.
How much do you charge for regular delivery?
Our delivery charges are free of charge on all cigar orders over 100 Euro, under
100 Euro are charged at 17,50 for overseas orders. Shipping of non tobacco items
will be charged at cost. For more information on shipping charges, please visit
How can I get a FREE gift?
Our regular and frequent customers from outside the EU receive tasting samples
with their orders. Any order for larger quantities will also be upgraded by some
samples from the Orchant & Wolters directors reserve. You will also receive
taste samples if you are acknowledged as Friend of Casa del Habano Hamburg. See
the Friends of LCDH Hamburg section for more.
What if I need any advice or recommendation?
If you need advice or recommendations at any time, don't hesitate to drop us an
email as we are always delighted to advise, regardless of whether you wish to
Where can I find out the latest special offers?
La Casa del Habano Hamburg sends out a regular weekly newsletter to all
registered customers – usually every thursday. Our newsletter includes
recommendtions, special offers, latest sampler packs and current news from the
cigar world! If you'd like to receive a copy, just drop an email to
or register in just 30sec via the online
Will the cigars arrive in a sealed box?
When leaving the factories in Havana the boxes are closed with the green seal to
state the origin of the cigar. As you well know the green Habanos seal is no
guarantee for the authenticity any more as fake Cuban cigars are sealed with
stolen or faked seals as well. When the boxes arrive at La Casa del Habano
Hamburg the staff of Orchant & Wolters checks each box – which means we open
them for inspection. Our aim is to provide not only the best service but the
best quality of Cuban cigars – at any time. To make sure the box of Havanas
travelling shows no damage or mistake of whatsoever type our specialist team
carefully inspects each box before we ship. The reputation Mitchell Orchant and
Christoph Wolters have built up over the years is based on the quality of the
cigars they sell – and their names vouch for any product leaving the shop in
We hope our FAQ will cover most of your queries. If you like to know more or
have any further question please let us know by email – we will be happy to
answer all your questions. Just email to firstname.lastname@example.org
Happy smoking from Hamburg
Christopher Wolters and the team of LCDH